Summary
The IT Support Technician’s role is to ensure the stable operation of the in-house computer software systems and network connections. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion, and provide end user training where required. Position reports to the Director of IT.
 
Essential Duties and Responsibilities

• Diagnose software and hardware problems
• Track, prioritize and document requests using the Help Desk request system.
• Install and configure new computers and other IT equipment
• Repair and upgrade different types of computers (software and hardware)
• Identify problems and repair printers, copiers and scanners
• Train users when required
• Be willing and able to travel up to 15% and, at times, on short notice.

Qualifications

• Communication skills using speech and writing
• Ability to systematically troubleshoot complex problems
• Ability to work in a Windows 2008 Server environment
• Valid Driver’s license and vehicle

Education and/or Experience

• College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
• Extensive application support experience with Windows 7 Pro. Familiarity with Windows XP.
• Application support experience with Macintosh helpful
• Working knowledge of Microsoft Office 2007.
• Knowledge of local area network administration helpful.
• Hands-on software and hardware troubleshooting experience.